Q&A

Yes, HIBI provides comprehensive customization services. With our profound expertise in crystal procurement and finished product integration, we provide one-stop customization services for the entire chain from design to production, including crystal customization, process integration, and creative applications. Our professional design team also supports customized crystal applications, packaging visual effects, and co branded styling projects to meet customers' unique needs

HIBI ensures the high quality of its crystal products through strict material selection (top-grade K9 glass), precise production processes (diamond grade precision cutting), and exclusive mold design. In addition, advanced hot stamping technology is used for durable electroplating to ensure the perfect fit and dazzling appearance of the product.

Return period: Within 30 days after receipttechnological process:one ⃣ Contact customer service to submit a return requesttwo ⃣ After approval, send the return addressthree ⃣ Return the goods (please keep the logistics voucher)four ⃣ The refund will be returned to the original location within 7 days after receiving the goodsNote: The return shipping cost is borne by the customer, except for quality issues

Processing time: 7-15 working days after order confirmation for shipment (customized products require+3 days)Global delivery:✈ Mainstream countries in Europe and America: 7-15 working days✈ Other regions: 10-20 working daysReal time tracking of logistics status on the "Order Details" page

We implement a five fold quality control system:✅ Raw material traceability: All materials are provided with international certification documents (such as OEKO-TEX) ® Textile certification, FDA food grade certification)✅ Production supervision: The factory has passed ISO9001/BSCI certification, and samples are randomly selected and retained for each batch✅ Shipment inspection: Professional quality inspection team performs drop fastness/functional testing (attached inspection video for reference)✅ Random review: Second unpacking inspection before warehouse entry✅ Customer supervision: You can apply for a quality inspection report within 48 hours after receiving the goods (contact customer service to obtain it)